RETURNS & EXCHANGES
WHAT IS THE RETURN POLICY?
We accept exchanges and refunds on all our pieces within 30-days of purchase!
We only ask that the following requirements are met:
- Item/s must be in original condition.
- Item/s must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding the original shipping and return label cost.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to AkSportswear for an exchange or refund are not covered nor reimbursed by us.
HOW DO I ORGANIZE A RETURN?
To initiate a return, simply email us at email@example.com using the e-mail address used to place the order
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, you will either receive your new item (for exchanges) or full refund (item price excluding original shipping cost).
AkSportswear cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?
We will provide you with the full address when we allocate your Returns Authorization number to you!
NOTE: You have 14 days to send back your product once we provide you with Returns Authorization number.
ITEMS RETURNED WITHOUT A VALID RETURNS AUTHORIZATION # WILL BE RETURNED TO SENDER AND WILL NOT BE PROCESSED.
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorization (RA) number within 24 hours.
If you're exchanging, we will send your new piece/s out, and email you a new tracking number within 1-2 business days
If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 1-2 business days.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
While we hope this never happens, if you do receive a damaged package, or have a manufacturing fault occur, please contact us immediately at firstname.lastname@example.org